Our team has over 50 years of combined experience in the senior living industry and we share a passion of wanting to help others in the senior living healthcare space. Our process is designed to elevate quality, empower your team and give them the tools they need to succeed in which to transform senior care services. Our mantra is: define, measure, analyze, improve and control. We will be there, as questions or issues arise, every step of the way. We aim to serve using our senior living expertise to design a quality management plan to create a culture of continuous improvement, a satisfied workforce, and exceptional results for you!
Our service includes a comprehensive consult to help identify gaps and opportunities, a comprehensive report that includes a project plan with timelines and milestones, a cost analysis, and a schedule. We also offer a suite of quality products that will help you get there quickly and smoothly. That’s how we ensure your success. Whether you are just starting out or looking to restructure we have you covered. By integrating operational environments using a systems-based approach which aligns operational, financial, and clinical performance measures, providers will experience a competitive advantage and deliver superior outcomes to the seniors they serve.
Q3 was founded based on Juran’s Quality Trilogy, the basis for most quality management practices around the world today. Over a half-century ago, Dr. Joseph Juran, an engineer and quality improvement expert, established a cross-functional management approach centered around three basic parameters: Quality Planning, Quality Improvement, and Quality Control. According to Juran, each parameter has a distinct purpose. These principles have been successfully applied across various product and service lines resulting in higher productivity and profitability, elimination of errors/defects, reduced workforce turnover, and improved customer satisfaction. At Q3, we bring this same mindset to senior care delivery. We use Quality by Design to assist organizations to improve their business operations to inspire customer driven excellence in senior care services.