About Us

Where it all starts

JURAN'S QUALITY TRILOGY

Our consulting solutions are built on the Baldrige Framework for Performance Excellence, ensuring a systems-based approach that aligns leadership, strategy, workforce, and results. Our efforts are grounded in Juran's Quality Trilogy-leveraging Quality Planning to design processes that meet stakeholder needs, Quality Improvement to drive measurable performances gains, and Quality Control to sustain results over time. This integrated model helps long-term care providers achieve consistent, data-driven excellence in care quality, operational efficiency, and regulatory compliance.

Our Approach to Excellence

1. Quality Planning

Where great care begins- identifying what residents, families, and team members truly value and designing systems that deliver excellent outcomes while supporting a healthy, engaged, and resilient workforce.

2. Quality Improvement

Turns insights into action—using data and teamwork to drive measurable, lasting change in resident outcomes, operational performance, and staff well-being.

3. Quality Control

Keeps excellence on track—by monitoring resident outcomes and workforce well-being, organizations can sustain high-quality care and a thriving, engaged team.

Quality By Design